Frequently Asked Questions (FAQs)
1. What is Pearl Beauty Hub?
Pearl Beauty Hub is your go-to online store for premium health and beauty products. We bring you trusted brands and high-quality items — all shipped fast and securely across the United States.
2. How can I contact customer support?
You can reach our support team at:
📧 Email: Support@pearlbeautyhub.com
📞 Phone: +1 (970) 818-8292
We typically respond within 24 hours on business days.
3. Where are you located?
Our billing address is:
7901 4th Street North, St. Petersburg, Florida 33702, United States
4. Do you offer free shipping?
Shipping policies are automated through Shopify and may vary by product or region. You’ll see the shipping cost (if any) during checkout. Many of our products include free shipping within the USA.
5. How long does delivery take?
Most orders are processed within 1–3 business days. Shipping time varies by location, but domestic U.S. delivery typically takes 5–7 business days.
6. Can I track my order?
Yes! Once your order is shipped, you'll receive a tracking link via email to monitor your delivery in real-time.
7. What is your return policy?
We offer a 30-day return policy on eligible items. The product must be unused, in original condition and packaging.
To start a return, contact us at Support@pearlbeautyhub.com. You’ll receive return instructions and a return shipping label if approved.
8. Do you accept international orders?
Currently, we only ship within the United States. We plan to expand internationally in the near future.
9. What if my item is damaged or incorrect?
Please contact us within 7 days of receiving your order with photos of the issue. We'll resolve the problem by offering a replacement, exchange, or refund as appropriate.
10. Do you sell authentic products?
Absolutely. All products at Pearl Beauty Hub are 100% authentic and sourced from trusted suppliers and brands.